Review the current path.
Compare space descriptions, inquiry questions and the staff review process. Identify repeated questions and documents that become difficult to find.
Project process
Follow one event inquiry into the planning handoff.
Choose a typical event format and review what the planner needs to understand before the first conversation.
Check the tools already available.
Review supported calendar, customer and document features and their account owners before proposing a custom connection.
Agree on the first result.
Define the planner or staff task, approved content and checks. Plan any release around active events and preserve a recovery option.
Try changed and incomplete events.
Use fictional inquiries to check missing dates, unavailable options and revised planning documents. Keep simulated messages and holds away from real clients and calendars.
Document the working process.
Explain who updates public space information and current plans and how unresolved questions are noticed. Agree separately on later development and support.